JutawanBet takes the privacy of every member seriously. This document explains in detail how we collect, store, use, and protect your personal data when you use our platform. Please read it carefully before registering.
This Privacy Policy ("Policy") describes JutawanBet's ("we", "Platform") privacy practices regarding the collection, use, disclosure, and protection of personal information you provide when using the jutawanbet.im website and all related services.
Your privacy is our priority. JutawanBet is committed to ensuring that all members' personal data is protected to the highest security standards and used only for the purposes stated in this Policy. We operate in accordance with the principles of Malaysia's Personal Data Protection Act (PDPA).
Note: By registering or continuing to use the JutawanBet platform, you give us your consent to collect and process your personal data as described in this Privacy Policy.
JutawanBet is an online betting platform operating in Malaysia, offering sports betting, Live Casino, e-sports, virtual sports, slots, and a range of other digital entertainment services to eligible Malaysian players. In delivering these services, we collect and process certain personal data from our members.
This Privacy Policy applies to all individuals who:
This policy does not apply to third-party websites that may be linked to or from the JutawanBet platform. We encourage you to read the privacy policies of those websites separately.
JutawanBet collects various types of personal information depending on how you interact with our platform. Below are the categories of data we collect:
| Data Type | Example | Requirements |
|---|---|---|
| Full name | As per MyKad | Mandatory |
| MyKad / Passport Number | For KYC verification | For withdrawals > RM 2,000 |
| Date of birth | 18+ age verification | Mandatory |
| Malaysia phone number | +601X-XXXXXXX | Mandatory |
| Email address | Name@email.com | Mandatory |
| Full address | Home / Office | For further verification |
We does not store credit or debit card numbers directly on our servers — all card payments are processed through PCI-DSS certified third-party payment gateways.
JutawanBet collects your personal data through several different channels:
You provide personal data to us directly when you:
Some data is collected automatically when you use our platform, including through cookies, tracking pixels, and similar technologies that monitor your activity on the website.
In certain circumstances, we may receive information about you from legitimate third parties, such as identity verification service providers, payment partners, and web analytics providers that work with us.
Our Commitment: We do not buy, rent, or obtain your personal data from data brokers or third parties not directly involved in delivering JutawanBet's services.
JutawanBet uses your personal data only for legitimate and transparent purposes. We do not use your data for any other purpose without first obtaining your additional consent.
| Purpose | Description |
|---|---|
| Account Management | Creating, verifying, and securely managing your member account |
| Transaction Processing | Processing deposits via Touch 'n Go, DuitNow, GrabPay, and more, as well as withdrawal of winnings |
| Identity Verification | Verifying your age and identity to meet KYC and anti-fraud requirements |
| Customer Support | Responding to enquiries and resolving issues you have reported |
| Platform Security | Detecting and preventing fraud, money laundering, and unauthorised access |
| Marketing & Promotions | Sending information on bonuses, promotions, and relevant offers (with your consent) |
| Product Improvement | Analysing usage patterns to improve the platform experience |
| Legal Compliance | Fulfilling applicable legal and regulatory obligations |
JutawanBet does not sell, rent, or trade your personal data to any third party for their own marketing purposes. However, we may share your data in the following limited circumstances:
We share necessary data with third-party companies that provide services on our behalf, including:
All third-party service providers are bound by strict confidentiality agreements and are only permitted to use your data for the purposes we specify.
JutawanBet may disclose your personal data if required by law or court order, or if we believe such disclosure is necessary to protect the rights, property, or safety of JutawanBet, our members, or the general public.
Important Guarantee: In all data sharing situations, we ensure your data protection remains fully intact. Our service providers are held to the same rigorous security and privacy standards that we apply to ourselves.
JutawanBet implements a range of technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. Below is the security infrastructure we have in place:
While we take all reasonable precautions, no data transmission or storage system over the internet can be guaranteed 100% secure. In the event of a data breach affecting your rights and freedoms, we are committed to notifying you within a reasonable timeframe.
JutawanBet uses cookies and similar tracking technologies to enhance your experience on our platform and to understand how the website is used.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential Cookies | Required for core platform functions (login, sessions, security) | Session only |
| Preference Cookies | Remembering your preferences and settings (language, preferred betting limits) | 30 days |
| Analytics Cookies | Understanding usage patterns and improving the platform | 90 days |
| Marketing Cookies | Enables relevant advertising (with consent only) | 30 days |
You can control and manage cookies through your web browser settings. Please note that disabling essential cookies may affect certain functionality on the JutawanBet platform. To make your cookie preferences, you may contact our support team or use the privacy settings within your account.
As a JutawanBet member and data subject, you hold a range of rights regarding your personal data. JutawanBet is committed to making it easy for you to exercise these rights:
To exercise any of the above rights, please contact us via email at support@jutawanbet.im or through live chat on the JutawanBet platform. We will process your request within 14 business days.
JutawanBet retains your personal data for as long as necessary to fulfil the purposes stated in this Policy, or as required by law. The following are our data retention guidelines:
| Data Type | Retention Period |
|---|---|
| Active account information | For the duration of the active account + 5 years after closure |
| Financial transaction records | 7 years (Malaysian legal requirement) |
| KYC Documents | 5 years after the relationship ends |
| Support communication logs | 2 years |
| Technical log data | 12 months |
| Cookie data | 30–90 days (depending on type) |
Once the retention period expires, your data will be securely deleted or anonymised so that it can no longer be linked to you personally.
The JutawanBet platform is strictly for individuals aged 18 and above. We do not knowingly collect, store, or process personal data from children or minors under the age of 18.
If we discover that we have collected personal data from a minor without proper verification, we will take immediate steps to delete that data and close the account in question. Parents or guardians who become aware that their child has registered an account on JutawanBet are urged to contact us immediately at support@jutawanbet.im.
To Parents: JutawanBet employs an age verification system to prevent access by minors. If you suspect your child has accessed our platform, please contact us immediately and we will act without delay.
JutawanBet reserves the right to update or amend this Privacy Policy at any time to reflect changes in our privacy practices, relevant legislative changes, or improvements to the services we offer.
When we make significant changes to this Policy, we will:
We encourage you to review this Privacy Policy periodically. Your continued use of the JutawanBet platform after any amendments take effect constitutes your acceptance of the revised Policy.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how JutawanBet handles your personal data, please contact our Privacy Officer through the following channels:
Effective Date: This Privacy Policy version 3.1 takes effect on 1 January 2026 and supersedes all previous versions. It is written in Bahasa Malaysia and applies to all JutawanBet platform users in Malaysia.
Now you know how JutawanBet protects your privacy with full dedication. Register your account with confidence and enjoy a safe, fun, and responsible online betting experience in Malaysia.
Privacy Guaranteed.
Security First.
Play Without Worry.